1. We offer 7 days hassle-free returns from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services at no additional costs or charge. To initiate your return request Click Here
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin-code.
3. In case your exchange item is undelivered due to non-availability or any other consignees issue, a re-shipping fee of Rs.200/- will apply or the same amount will be deducted for issuing a coupon code for the same.
4. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn/used, a refund will not be provided.
5. PLEASE NOTE REFUNDS ARE PROCESSED AS STORE CREDIT ONLY. YOU WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH IS VALID FOR 3 MONTHS FROM THE DATE OF ISSUANCE OF THE COUPON CODE.
6. Shipping Charges are Non-Refundable
7. You can get in touch with us about any issues at our customer support portal or drop us a line at email@example.com and we will be happy to help. For a faster response, send us a message on Instagram @kidsofgreendeer. You can also reach us on +91 7058777832. All queries will be solved between Monday-Friday, 10am-6pm. All pending queries will be solved on priority, it might take 2-3 days.
8. Once the order is placed Cancellations are not possible.
9. To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories, vests, washcloths, gift baskets,keepsakes, playmats and play gyms. Kids of Greendeer may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
10. Returns are unacceptable on Gift cards, personalized products or made-to-order products like furniture, wallpapers and bundles/set boxes.
11. In case of any damage or defect, the same must be informed within 2 days from the date of delivery.
12. In case your return is declined due to a quality failed issue, a re-shipping fee of Rs.200/- will apply.
1. Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or SEASONAL SALES or Combo Deals or any such promotions wherein free products are included, such orders will not be eligible for any returns.
2. There is NO RETURN on DISCOUNTED PRODUCTS or the ones PURCHASED ON SALE * *
To Return any order, Click Here